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Client Case Study: Wolverhampton Wanderers Football Club

Description of the client and their business

Wolves aspires to excellence in all that it does and works in consultation with staff, players, supporters and customers to maintain the highest standards of performance. The Club is fundamentally committed to its Academy and developing young elite players based on its core philosophy, the ‘Wolves Way’: Work, Organisation, Loyalty, Values, Education and Success.

Wolves take great pride in its heritage and the strong bond, which exists between the Club and the people of Wolverhampton. Wolves are committed to developing a diverse range of community activities – through its official charity, Wolves Community Trust – which serve the whole of the community. The charity focuses on five cores themes, Health, Social Inclusion, Education & Enterprise, Community Sports and, via Wolves Aid, community donations, distributing over £1,000,000 to local charities and community groups.

What were they looking for?

Wolves wanted an ongoing relationship with a trustworthy training provider for the event safety team, who could help them to identify their own training needs, deliver the training and keep the whole project under review over a period of time. In addition, they wanted help to meet the stewarding requirements of the Guide to Safety at Sports Grounds (The Green Guide).

What we did

We hold regular meetings with the Facilities and Safety Manager to help identify the requirements for each season, and this is something we’ve done since 2007. We started with Spectator Safety at levels 2 and 3, and have progressed to level 4 in 2011. We’ve added Refresher Training for their stewards to ensure that they’re updated annually, and we’ve also added Emergency First Aid and the Integer Certificate for Security Searches to meet the changing needs of the club.

What was achieved

We have successfully achieved around 500 awards for Wolves. This reflects the successful working relationship that we’ve had with Wolves since 2007.

Comments

“Thanks for all of your hard work over the course of last season, it is great to see so many stewards progressing well and the benefits of the quality training are really making a difference to our operation.  The quality of the training provision was discussed at a recent SAG meeting where a member of the group stated that the quality and knowledge of the stewards reflects well on the training arrangements in place. So thanks to all involved, trainers, assessors and anyone else, let’s hope it continues for years to come”
(Steve Sutton, Facilities & Safety Manager)