Conflict Incident Response Training (CIRT) is a new training programme from leaders in conflict management training Maybo with the input and support of Integer and key stakeholders across the events world.
The programme, launched this month at the national stadiums in Twickenham and Wembley, responds to the specific needs of Incident Response Teams operating at a range of events including sports venues, music festivals, night venues and protest situations. It has been welcomed by Skills for Security and Skills Active and comes with a choice of accreditations including a new Level 3 Qualification for Incident Response Team members.
Security Operations Supervisor at RFU, Bob Fullbrook put his Response Teams through the training at Twickenham and reported “The training is highly relevant for this key role and the feedback has been excellent”. Chris Fowles, Chief Steward at the Oval completed the trainer training and said “This course is spot on for response teams and the delivery resources are superb”.
CIRT fills a skills gap in this specialist stewarding and security role, evidenced during extensive consultation involving leading venues and event and crowd management companies. Incident response teams are taking on greater responsibility, as police numbers reduce at events, and have to operate in some challenging environments. Their actions are in full view and often on camera so a poor decision or heavy handed approach can trigger significant escalation placing staff and customers at risk.
Peter Swordy leads the Wembley Stadium Centre of Excellence and has been at the forefront of this initiative, he said “Our incident response teams play a critical role and